At Polaris we are focused on two specific, well defined clinical services---inpatient physical medicine/rehabilitation and psychiatry.
This targeted commitment to the unique clinical needs of the patients we serve is supportive of the foundational principles of our company---clinical expertise, patient and family oriented care, enhancement of health care in the communities we serve, and sound business objectives and performance.
Polaris is attentive to and respectful of the global health care needs of each community it serves. There are currently 2 locations for TrustPoint Hospital, one in Lubbock, TX and the other in Murfreesboro, TN.
TrustPoint Hospital is currently under construction and is scheduled to open this fall. It will become the newest specialty hospital located in Murfreesboro, Tennessee – serving those living in Rutherford and the surrounding counties. TrustPoint will provide state of the art Inpatient Rehabilitation Services and top-notch Behavioral Health Services. Because the hospital will be easily accessible and due to its location within the community it will provide patients and families with professional and personalized care that is close to home.
TrustPoint Hospital, in Lubbock, Texas, reflects the company philosophy. Polaris entered the Lubbock health care market working in cooperation with both administrative and medical leadership of University Medical Center (UMC), a highly respected health care system. The relocation of physical medicine/inpatient rehabilitation to the newly formed TrustPoint Hospital provided UMC the opportunity to expand its acute orthopedic service while the greater Lubbock health care community has benefited greatly from expanded capacity and enhanced expertise of rehabilitative medicine provided at TrustPoint.
The Lubbock experience mirrors the Polaris service philosophy---work in a cooperative spirit with health care providers in the community, capitalize on the expertise of the medical community, improve access, and enhance clinical expertise in rehabilitative medicine and psychiatry.
As reflected in the Polaris mission statement, we are committed to “improve the quality of life of our patients and their families”.
Rehabilitative medicine and psychiatry, both relatively low profile services in the larger acute/tertiary environment, are family intensive. Both clinical services require active family participation during inpatient treatment to insure smooth transition to the home living environment.
The intense focus on rehabilitative and psychiatric services creates both a hospital-based physical environment and operational philosophy that is conducive to meeting the immediate needs of the patient and family during hospitalization and supportive of the patient and family as they prepare for family living.
The Polaris commitment to being a market leader in each and every market it serves demands clinical expertise.
Both physical rehabilitative medicine and psychiatry represent unique medical conditions that are clinically complex in the inpatient setting and most often require long-term outpatient care for the patient and family. Expertise in each of these clinical environments demands a cohesive team approach in which our Medical Directors lead a highly trained team of professionals in the provision of quality nursing care, physical therapy, occupational therapy, speech therapy, psychology, and nutritional counseling. The clinical team works in cooperation with a designated case worker and the family throughout the inpatient hospitalization in preparation for discharge and transition to the home or other non-acute environment.
In addition to an unwavering philosophical commitment to clinical expertise, Polaris is dedicated to utilizing industry accepted benchmarks to measure the quality of services provided. Each facility that is part of the Polaris family has a responsibility to meet the clinical and operational standards of the Joint Commission on Accreditation of Heathcare Organizations (JCAHO), and comply with all state and federal regulations.
Polaris utilizes benchmarked outcomes data compiled by Uniform Data Systems (UDS) to monitor overall patient outcomes for inpatient rehabilitative care. UDS, the recognized industry leader for rehab clinical outcomes reporting and research, allows each of our facilities to measure patient progress from the date of admission to discharge.
In addition, patients and their families are encouraged to routinely complete patient’s satisfaction questionnaires. Results are compiled, evaluated, and utilized in the improvement of operational performance.
Lastly, but of equal importance, Polaris is diligent in operating a company that is committed to financial success. Financial viability is the fuel for future investment in each community we serve.
In addition to the clinical complexity of inpatient rehabilitative medicine and psychiatry, reimbursement for these services is equally unique. There are a variety of payers and many factors that formulate payment for these services. Optimizing reimbursement demands expertise. The targeted clinical services of Polaris facilitate a business environment that understands the reimbursement system, honors the complex regulations, and insures proper payment for services rendered.